"); self.document.write("
"); self.document.write("
1. The key to a firm's success is based on establishing a set of
"); self.document.write(""); self.document.write(""); self.document.write(""); if (a1=="a") self.document.write("
"); self.document.write(""); else self.document.write("
"); self.document.write("a. HR courses.
"); if (a1=="b") self.document.write("
"); if (a1=="c") self.document.write(""); else self.document.write("
"); if (a1=="d") self.document.write("
You have entered "+a1+". The answer is c) core competencies.
"); self.document.write("2. The following criteria highlight the importance of people and show the closeness of HRM to strategic management, EXCEPT FOR
"); self.document.write(""); self.document.write(""); if (a2=="a") self.document.write("
"); self.document.write("
"); if (a2=="b") self.document.write("
"); if (a2=="c") self.document.write("
"); if (a2=="d") self.document.write("
"); if (a2=="e") self.document.write("
You have entered "+a2+". The answer is a) certification.
3. People are a source of competitive advantage when their skills, knowledge, and abilities are not equally available to the
"); self.document.write(""); self.document.write(""); if (a3=="a") self.document.write("
"); self.document.write("
"); if (a3=="b") self.document.write("
"); if (a3=="c") self.document.write("
"); if (a3=="d") self.document.write("
You have entered "+a3+". The answer is d) competition.
"); self.document.write("4. People are a source of competitive advantage of the company when they improve the
"); self.document.write(""); self.document.write(""); if (a4=="a") self.document.write("
"); self.document.write("
"); if (a4=="b") self.document.write("
"); if (a4=="c") self.document.write("
"); if (a4=="d") self.document.write("
You have entered "+a4+". The answer is b) efficiency or effectiveness of their operation.
"); self.document.write("5. To compete in the 21st century, the focus of HRM will be on the need to
"); self.document.write(""); self.document.write(""); if (a5=="a") self.document.write("
"); self.document.write("
"); if (a5=="b") self.document.write("
"); if (a5=="c") self.document.write("
"); if (a5=="d") self.document.write("
You have entered "+a5+". The answer is d) develop a skilled and flexible workforce.
"); self.document.write("6. When managers talk about "going global," they have to balance a complicated set of issues related to different geographies, cultures, laws, and
"); self.document.write(""); self.document.write(""); if (a6=="a") self.document.write("
"); self.document.write("
"); if (a6=="b") self.document.write("
"); if (a6=="c") self.document.write("
"); if (a6=="d") self.document.write("
You have entered "+a6+". The answer is b) business practices.
"); self.document.write("7. One recent survey found that the most frequent uses of information technology for HRM include the following, EXCEPT FOR
"); self.document.write(""); self.document.write(""); if (a7=="a") self.document.write("
"); self.document.write("
"); if (a7=="b") self.document.write("
"); if (a7=="c") self.document.write("
"); if (a7=="d") self.document.write("
You have entered "+a7+". The answer is a) maintaining competition records.
"); self.document.write("8. Due to increased technology, employee responsibilities, job assignments, and work processes require
"); self.document.write(""); self.document.write(""); if (a8=="a") self.document.write("
"); self.document.write("
"); if (a8=="b") self.document.write("
"); if (a8=="c") self.document.write("
"); if (a8=="d") self.document.write("
You have entered "+a8+". The answer is c) management changes.
"); self.document.write("9. The idea that organizations "compete through people" highlights the fact that success increasingly depends on an organization's ability to manage
"); self.document.write(""); self.document.write(""); if (a9=="a") self.document.write("
"); self.document.write("
"); if (a9=="b") self.document.write("
"); if (a9=="c") self.document.write("
"); if (a9=="d") self.document.write("
You have entered "+a9+". The answer is a) human capital.
"); self.document.write("10. Managers must begin to develop strategies for ensuring superior knowledge, skills, and experience within their workforce to build
"); self.document.write(""); self.document.write(""); if (a10=="a") self.document.write("
"); self.document.write("
"); if (a10=="b") self.document.write("
"); if (a10=="c") self.document.write("
"); if (a10=="d") self.document.write("
You have entered "+a10+". The answer is d) human capital in organizations.
"); self.document.write("11. When TQM initiatives do work, it is usually because managers have made major changes in their
"); self.document.write(""); self.document.write(""); if (a11=="a") self.document.write("
"); self.document.write("
"); if (a11=="b") self.document.write("
"); if (a11=="c") self.document.write("
"); if (a11=="d") self.document.write("
You have entered "+a11+". The answer is a) philosophies and HR programs.
"); self.document.write("12. The key to an organization's product and service quality is the way in which they manage their
"); self.document.write(""); self.document.write(""); if (a12=="a") self.document.write("
"); self.document.write("
"); if (a12=="b") self.document.write("
"); if (a12=="c") self.document.write("
"); if (a12=="d") self.document.write("
You have entered "+a12+". The answer is d) employees.
"); self.document.write("13. A more comprehensive approach to process redesign is called
"); self.document.write(""); self.document.write(""); if (a13=="a") self.document.write("
"); self.document.write("
"); if (a13=="b") self.document.write("
"); if (a13=="c") self.document.write("
"); if (a13=="d") self.document.write("
You have entered "+a13+". The answer is d) reengineering.
"); self.document.write("14. A process that increases flexibility and lower overhead costs in areas such as maintenance, security, catering, and payroll is known as
"); self.document.write(""); self.document.write(""); if (a14=="a") self.document.write("
"); self.document.write("
"); if (a14=="b") self.document.write("
"); if (a14=="c") self.document.write("
"); if (a14=="d") self.document.write("
You have entered "+a14+". The answer is c) outsourcing.
"); self.document.write("15. The attitudes, beliefs, values, and customs of a people are an integral part of their
"); self.document.write(""); self.document.write(""); if (a15=="a") self.document.write("
"); self.document.write("
"); if (a15=="b") self.document.write("
"); if (a15=="c") self.document.write("
"); if (a15=="d") self.document.write("
You have entered "+a15+". The answer is a) culture.
"); self.document.write("16. Laws granting the right to equal employment opportunity, union representation if desired, a safe and healthful work environment, a pension plan, equal pay for men and women performing essentially the same job and privacy in the workplace are examples of
"); self.document.write(""); self.document.write(""); if (a16=="a") self.document.write("
"); self.document.write("
"); if (a16=="b") self.document.write("
"); if (a16=="c") self.document.write("
"); if (a16=="d") self.document.write("
You have entered "+a16+". The answer is d) employee rights.
"); self.document.write("17. Managing people is every manager's business, and successful organizations combine the expertise of HR specialists with the
"); self.document.write(""); self.document.write(""); if (a17=="a") self.document.write("
"); self.document.write("
"); if (a17=="b") self.document.write("
"); if (a17=="c") self.document.write("
"); if (a17=="d") self.document.write("
You have entered "+a17+". The answer is a) experience of line managers.
"); self.document.write("18. The major activities for which an HR manager is typically responsible include the following, EXCEPT FOR
"); self.document.write(""); self.document.write(""); if (a18=="a") self.document.write("
"); self.document.write("
"); if (a18=="b") self.document.write("
"); if (a18=="c") self.document.write("
"); if (a18=="d") self.document.write("
You have entered "+a18+". The answer is a) line management.
"); self.document.write("19. Employers can encounter costly collective bargaining proposals, threats of strike, and charges of unfair labour practices where employees are organized into
"); self.document.write(""); self.document.write(""); if (a19=="a") self.document.write("
"); self.document.write("
"); if (a19=="b") self.document.write("
"); if (a19=="c") self.document.write("
"); if (a19=="d") self.document.write("
You have entered "+a19+". The answer is b) labour unions.
"); self.document.write("20. The role of the HR department in managing people depends on effective supervisors and
"); self.document.write(""); self.document.write(""); if (a20=="a") self.document.write("
"); self.document.write("
"); if (a20=="b") self.document.write("
"); if (a20=="c") self.document.write("
"); if (a20=="d") self.document.write("
You have entered "+a20+". The answer is c) line managers.
"); self.document.write("1. American Express has a sophisticated system that allows its customers to contact the company's customer service department free of charge, 24 hours per day, 7 days per week from any part of the world. This is the company's:
"); self.document.write(""); self.document.write(""); self.document.write(""); if (aa1=="a") self.document.write("
"); self.document.write("
"); if (aa1=="b") self.document.write("
"); if (aa1=="c") self.document.write("
"); if (aa1=="d") self.document.write("
You have entered "+aa1+". The answer is b) core competence.
"); self.document.write("2. IBM Canada has restructured its organization to enable employees who have contact with customers to be more involved in the decision making process. This change is aimed at improving organizational efficiency. IBM is trying to:
"); self.document.write(""); self.document.write(""); if (aa2=="a") self.document.write("
"); self.document.write("
"); if (aa2=="b") self.document.write("
"); if (aa2=="c") self.document.write("
"); if (aa2=="d") self.document.write("
You have entered "+aa2+". The answer is a) achieve a competitive advantage through people.
3. When Lou Gerstner became CEO of IBM, the company was losing market share to smaller firms that were more responsive to customers needs. Gerstner instituted organizational wide changes to confront the competition. This is an example of:
"); self.document.write(""); self.document.write(""); if (aa3=="a") self.document.write("
"); self.document.write("
"); if (aa3=="b") self.document.write("
"); if (aa3=="c") self.document.write("
"); if (aa3=="d") self.document.write("
You have entered "+aa3+". The answer is a) proactive change.
"); self.document.write("4. An Ontario hospital instituted a new patient care system requiring every individual involved in patient care, including patients themselves, to document and assess the service administered in order to improve patient care efficiency and effectiveness. This hospital is engaging in:
"); self.document.write(""); self.document.write(""); if (aa4=="a") self.document.write("
"); self.document.write("
"); if (aa4=="b") self.document.write("
"); if (aa4=="c") self.document.write("
"); if (aa4=="d") self.document.write("
You have entered "+aa4+". The answer is c) total quality management.
"); self.document.write("5. To survive in very competitive environment, a major telephone company eliminated its benefits department in a cost containment initiative. A consulting firm was hired to administer the company's employee benefits program. This activity is called:
"); self.document.write(""); self.document.write(""); if (aa5=="a") self.document.write("
"); self.document.write("
"); if (aa5=="b") self.document.write("
"); if (aa5=="c") self.document.write("
"); if (aa5=="d") self.document.write("
You have entered "+aa5+". The answer is a) outsourcing.
"); self.document.write("| "); self.document.write(" | True | "); self.document.write("False | "); self.document.write("
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self.document.write("");
if (qa1=="True")
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if (qa1=="False")
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You are correct. "); else self.document.write(" You are wrong. "); self.document.write(" "); self.document.write(" | ");
self.document.write("");
if (qa2=="True")
self.document.write("");
else
self.document.write("");
self.document.write(" | ");
self.document.write(" ");
if (qa2=="False")
self.document.write("");
else
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self.document.write("
You are correct. "); else self.document.write(" You are wrong. "); self.document.write(" "); self.document.write(" | ");
self.document.write("");
if (qa3=="True")
self.document.write("");
else
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self.document.write(" | ");
self.document.write(" ");
if (qa3=="False")
self.document.write("");
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You are correct. "); else self.document.write(" You are wrong. "); self.document.write(" "); self.document.write(" | ");
self.document.write("");
if (qa4=="True")
self.document.write("");
else
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self.document.write(" | ");
self.document.write(" ");
if (qa4=="False")
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self.document.write(" | ");
self.document.write("
You are correct. "); else self.document.write(" You are wrong. "); self.document.write(" "); self.document.write(" | ");
self.document.write("");
if (qa5=="True")
self.document.write("");
else
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self.document.write(" | ");
self.document.write(" ");
if (qa5=="False")
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self.document.write(" | ");
self.document.write("
You are correct. "); else self.document.write(" You are wrong. "); self.document.write(" "); self.document.write(" | ");
self.document.write("");
if (qa6=="True")
self.document.write("");
else
self.document.write("");
self.document.write(" | ");
self.document.write(" ");
if (qa6=="False")
self.document.write("");
else
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self.document.write(" | ");
self.document.write("
You are correct. "); else self.document.write(" You are wrong. "); self.document.write(" "); self.document.write(" | ");
self.document.write("");
if (qa7=="True")
self.document.write("");
else
self.document.write("");
self.document.write(" | ");
self.document.write(" ");
if (qa7=="False")
self.document.write("");
else
self.document.write("");
self.document.write(" | ");
self.document.write("
You are correct. "); else self.document.write(" You are wrong. "); self.document.write(" "); self.document.write(" | ");
self.document.write("");
if (qa8=="True")
self.document.write("");
else
self.document.write("");
self.document.write(" | ");
self.document.write(" ");
if (qa8=="False")
self.document.write("");
else
self.document.write("");
self.document.write(" | ");
self.document.write("
You are correct. "); else self.document.write(" You are wrong. "); self.document.write(" "); self.document.write(" | ");
self.document.write("");
if (qa9=="True")
self.document.write("");
else
self.document.write("");
self.document.write(" | ");
self.document.write(" ");
if (qa9=="False")
self.document.write("");
else
self.document.write("");
self.document.write(" | ");
self.document.write("
You are correct. "); else self.document.write(" You are wrong. "); self.document.write(" "); self.document.write(" | ");
self.document.write("");
if (qa10=="True")
self.document.write("");
else
self.document.write("");
self.document.write(" | ");
self.document.write(" ");
if (qa10=="False")
self.document.write("");
else
self.document.write("");
self.document.write(" | ");
self.document.write("
You are correct. "); else self.document.write(" You are wrong. "); self.document.write(" "); self.document.write(" | ");
self.document.write("");
if (qa11=="True")
self.document.write("");
else
self.document.write("");
self.document.write(" | ");
self.document.write(" ");
if (qa11=="False")
self.document.write("");
else
self.document.write("");
self.document.write(" | ");
self.document.write("
You are correct. "); else self.document.write(" You are wrong. "); self.document.write(" "); self.document.write(" | ");
self.document.write("");
if (qa12=="True")
self.document.write("");
else
self.document.write("");
self.document.write(" | ");
self.document.write(" ");
if (qa12=="False")
self.document.write("");
else
self.document.write("");
self.document.write(" | ");
self.document.write("
You are correct. "); else self.document.write(" You are wrong. "); self.document.write(" "); self.document.write(" | ");
self.document.write("");
if (qa13=="True")
self.document.write("");
else
self.document.write("");
self.document.write(" | ");
self.document.write(" ");
if (qa13=="False")
self.document.write("");
else
self.document.write("");
self.document.write(" | ");
self.document.write("
You are correct. "); else self.document.write(" You are wrong. "); self.document.write(" "); self.document.write(" | ");
self.document.write("");
if (qa14=="True")
self.document.write("");
else
self.document.write("");
self.document.write(" | ");
self.document.write(" ");
if (qa14=="False")
self.document.write("");
else
self.document.write("");
self.document.write(" | ");
self.document.write("
You are correct. "); else self.document.write(" You are wrong. "); self.document.write(" "); self.document.write(" | ");
self.document.write("");
if (qa15=="True")
self.document.write("");
else
self.document.write("");
self.document.write(" | ");
self.document.write(" ");
if (qa15=="False")
self.document.write("");
else
self.document.write("");
self.document.write(" | ");
self.document.write("
You are correct. "); else self.document.write(" You are wrong. "); self.document.write(" "); self.document.write(" | ");
self.document.write("");
if (qa16=="True")
self.document.write("");
else
self.document.write("");
self.document.write(" | ");
self.document.write(" ");
if (qa16=="False")
self.document.write("");
else
self.document.write("");
self.document.write(" | ");
self.document.write("
You are correct. "); else self.document.write(" You are wrong. "); self.document.write(" "); self.document.write(" | ");
self.document.write("");
if (qa17=="True")
self.document.write("");
else
self.document.write("");
self.document.write(" | ");
self.document.write(" ");
if (qa17=="False")
self.document.write("");
else
self.document.write("");
self.document.write(" | ");
self.document.write("
You are correct. "); else self.document.write(" You are wrong. "); self.document.write(" "); self.document.write(" | ");
self.document.write("");
if (qa18=="True")
self.document.write("");
else
self.document.write("");
self.document.write(" | ");
self.document.write(" ");
if (qa18=="False")
self.document.write("");
else
self.document.write("");
self.document.write(" | ");
self.document.write("
You are correct. "); else self.document.write(" You are wrong. "); self.document.write(" "); self.document.write(" | ");
self.document.write("");
if (qa19=="True")
self.document.write("");
else
self.document.write("");
self.document.write(" | ");
self.document.write(" ");
if (qa19=="False")
self.document.write("");
else
self.document.write("");
self.document.write(" | ");
self.document.write("
You are correct. "); else self.document.write(" You are wrong. "); self.document.write(" "); self.document.write(" | ");
self.document.write("");
if (qa20=="True")
self.document.write("");
else
self.document.write("");
self.document.write(" | ");
self.document.write(" ");
if (qa20=="False")
self.document.write("");
else
self.document.write("");
self.document.write(" | ");
self.document.write("
");
if (ma1=="g")
self.document.write(" ");
else
self.document.write(" ");
self.document.write(ma1+" | ");
self.document.write("
You have entered "+ma1+". The answer is g) knowledge workers |
| ");
if (ma2=="k")
self.document.write("");
else
self.document.write("");
self.document.write(ma2+" | ");
self.document.write("
You have entered "+ma2+". The answer is k) reactive change |
| ");
if (ma3=="e")
self.document.write("");
else
self.document.write("");
self.document.write(ma3+" | ");
self.document.write("
You have entered "+ma3+". The answer is e) human capital |
| ");
if (ma4=="m")
self.document.write("");
else
self.document.write("");
self.document.write(ma4+" | ");
self.document.write("
You have entered "+ma4+". The answer is m) total-quality management (TQM) |
| ");
if (ma5=="i")
self.document.write("");
else
self.document.write("");
self.document.write(ma5+" | ");
self.document.write("
You have entered "+ma5+". The answer is i) outsourcing |
| ");
if (ma6=="a")
self.document.write("");
else
self.document.write("");
self.document.write(ma6+" | ");
self.document.write("
You have entered "+ma6+". The answer is a) core competencies |
| ");
if (ma7=="h")
self.document.write("");
else
self.document.write("");
self.document.write(ma7+" | ");
self.document.write("
You have entered "+ma7+". The answer is h) managing diversity |
| ");
if (ma8=="d")
self.document.write("");
else
self.document.write("");
self.document.write(ma8+" | ");
self.document.write("
You have entered "+ma8+". The answer is d) globalization |
| ");
if (ma9=="j")
self.document.write("");
else
self.document.write("");
self.document.write(ma9+" | ");
self.document.write("
You have entered "+ma9+". The answer is j) proactive change |
| ");
if (ma10=="b")
self.document.write("");
else
self.document.write("");
self.document.write(ma10+" | ");
self.document.write("
You have entered "+ma10+". The answer is b) downsizing |
| ");
if (ma11=="f")
self.document.write("");
else
self.document.write("");
self.document.write(ma11+" | ");
self.document.write("
You have entered "+ma11+". The answer is f) human resources information system (HRIS) |
| ");
if (ma12=="c")
self.document.write("");
else
self.document.write("");
self.document.write(ma12+" | ");
self.document.write("
You have entered "+ma12+". The answer is c) employee leasing |
| ");
if (ma13=="l")
self.document.write("");
else
self.document.write("");
self.document.write(ma13+" | ");
self.document.write("
You have entered "+ma13+". The answer is l) reengineering |
1. List three characteristics of a profession.
"); self.document.write("You have entered "+sa1+".
"); self.document.write("
The suggested answer is Three characteristics of a profession are: an organized body of knowledge or professional literature; membership in a professional association; a code of ethics, academic training, and/or access to research information.
"); self.document.write("2. Differentiate between an objective and a policy.
"); self.document.write("You have entered "+sa2+".
"); self.document.write("
The suggested answer is An objective is a goal to be achieved, while a policy is a guide to action required to achieve that goal.
"); self.document.write("