1. Which of the following is not a result of Mark Huselid’s research on High Performance Work Practices?

a. High Performance Work Practices consist of employee skills and organizational structures and employee motivation.
b. High Performance Work Practices lower employee absenteeism.
c. High Performance Work Practices lower employee turnover.
d. High Performance Work Practices increase productivity.
e. High Performance Work Practices improve an organization’s financial performance.

2. Which of the following statements best summarizes Jeffrey Pfeffer’s arguments about competitive advantage in organizations today?

a. Organizations today can’t expect to achieve a sustained competitive advantage.
b. Organizations today cannot expect to achieve sustained competitive advantage through its human resources.
c. The most likely way to achieve a competitive advantage today is through the use of technology, regulated markets, access to financial resources, and economies of scale.
d. Organizations cannot expect to achieve a competitive advantage today through the use of technology, regulated markets, access to financial resources, and economies of scale.
e. There is no relationship between sustained competitive advantage and organizational effectiveness.

3. An organization with a high rate of turnover decided to provide employees with more challenging work. Which goal(s) of organizational behaviour does this represent?

a. Prediction.
b. Explanation.
c. Prediction and explanation.
d. Management.
e. Explanation and management.

4. Synergy among a group of resources is always obtained when:

a. All the resources have been purchased for the most economical price.
b. Performance of the group is equally to the sum of individual performances of the components.
c. Resources are being used for a purpose for which they are competent.
d. The arrangement of the group of resources is the one that maximizes their Performance towards organizational goals.
e. Human resources are combined with equipment resources.

5. The external environment of an organization:

a. Is generally under the control of the organization.
b. Has little to do with organizational performance.
c. Is limited to the market and competitors.
d. Is usually unchanging.
e. None of the above.

6. The exchange of resources across the boundary between an organization and its environment is:

a. Is a process that must be minimized in order for the organization to maximize its performance.
b. Must only be into the organization, if it is to survive.
c. Is limited to material resources.
d. Does not occur in the real world.
e. Determines the performance of the organization.

7. Gathering information about an environmental factor can best be described by which of the following statements.

a. Finding out about ongoing or potential resource interactions involving environmental components.
b. Obtaining a physical description of the factor.
c. Finding out about the intentions of the factor.
d. Establishing a personal contact for on site observations.
e. All of the above.

8. Salience and power in the context of this unit refer to:

a. Attributes of influential people in organizations.
b. Attributes that always describe the government.
c. Attributes of important environmental factors.
d. Attributes of competitors.
e. Any information about the environment of organizations.

9. Environmental complexity can make gathering information about the environment more difficult because:

a. Finding out about a large number of environmental factors requires more effort.
b. The nature of the information will be very different for different factors.
c. Environmental complexity may be combined with environmental turbulence.
d. The organization has limited resources that it can expend on environmental monitoring.
e. All of the above.

10. Which of the following statements best describes the difference between systematic and diverse environmental turbulence?

a. Systematic turbulence is much more predictable as to when it will occur.
b. Diverse turbulence means that different parts of the environment are changing at different rates and in different ways.
c. Systematic turbulence is always a stronger and faster rate of change.
d. Diverse turbulence means that the frequency of change is not regular.
e. Systematic turbulence is typically caused by an important environmental factor.