How do I access my course with Flash presentations on
my iPad or iPhone?
We are finding that routers and especially consumer-grade wireless routers
can block the multimedia presentations or cause. Please try to
connect to the Internet without using wireless. If you are not using wireless,
but are connecting through a router at home, then try to make a direct
connection to the modem using the Ethernet cable from the modem that would
normally plug into the wireless router. Remove power from the modem for about 30
seconds and reboot your computer after making this connection.
If that resolves your problem, then the router was causing your difficulties.
The multimedia courses require the Flash Player, which can be installed as a plug-in available for all common browsers from www.adobe.com. The Flash multimedia may be played on all computers and on many pads and smartphones. Smaller Apple devices (iPad, iPod and iPhone) require a third party application to play Flash. They will not play the multimedia natively.
First, ensure that your username and password are correct and that you are accessing the course site for which you are registered. If you have verified this information and you are still unable to log in, then the problem may be that the secure login we are using is being blocked by security measures in your router, firewall or proxy server. Please use the following procedure to log in using basic authentication and ignore any security warnings about your credentials being sent in an unsecure manner.
Please note that you may need to reset Internet Explorer to Enable Integrated Windows Authentication in order to access Intranet websites that require a secure login.
If you have tried the above steps and you are still unable to log in, then your browser may be automatically entering your local network domain and/or your username and password for your local network. Please try the following steps.
Ensure when you enter your username is not preceded by your local network’s domain, e.g., mydomain\username. If necessary, you can try entering the Captus domain in front of your username, e.g., captus.com\username to ensure a login to the captus domain where the course is.
The course websites work best with Internet Explorer 8 (or later) or the Firefox Version 5 (or later). If you are using IE 8 but are still experiencing difficulties, try adding the course website to the trusted sites list in Internet Explorer.
To add the website as a trusted site:
1. Open Internet explorer.
2. Click on "Tools", and then "Internet Options" from the menu bar.
3. Click on the second tab "Security " in the Internet Options.
4. Click on "Trusted Sites"
5. Set the security level for trusted sites at the "Default" level.
6. Click on the button "Sites". Uncheck the box "Required server
verification (https)...."
7. Type the following in "add this web site": http://*.captus.com , then
click on the "Add" button. Click on the OK button twice.
8. Close your browser and re-open it before connecting to the course
website.
If the above procedure does not resolve the problem, you may have a local firewall set up on your home system or perhaps you are trying to access from an organization that has a firewall. These firewalls can prevent you from accessing the course properly and generate such an error. In our experience this is the most common cause of the problem you are describing. If you are accessing from your home computer, and you have installed a software firewall, you may be able to configure it to allow access to the interactive course components. However, in some cases we have found that the firewall needed to be totally removed from the computer. Even disabling it does not help.
If you are using Internet Explorer or Firefox that includes a pop-up blocker, you must set this feature to medium in order to fully access the course features. Access Tools > Pop-up Blocker > Pop-up Blocker Settings. In the "Filter Level" window, select "Medium..." In Firefox, choose "Options" under the Tools menu and the click on "Content" to enable pop-up windows.
First note that all courses have a specified access period. Check whether your access has expired. Typically you can determine this from your receipt or by entering your confirmation code on the registration page where you obtain your username and password. Also, ensure that your username and password are correct and that you are attempting to login to the course site for which you have registered.
If you have verified this information and you are still unable to login, then the problem may be that the secure login we are using is being blocked by security measures in your router, firewall or proxy server. Please see Frequently Asked Question 4 for procedures that may help to resolve the issue.
If you have registered in an online that requires you to obtain your Username and Password by entering your confirmation code on a form, then check the form for a link to have your confirmation code emailed to the address your provided when you registered for the course.
First, check the functioning of your computer's audio by playing audio locally to ensure your sound settings are correct.
First, be certain that you entered your password in lower case (the Caps Lock must be off) and that you have waited sufficient time (up to one minute) for your username and password to be validated. If that isn't the problem, then it may be that your browser is outdated or not supported. We have found that certain versions of Internet Explorer exhibit this problem. The preferred browser to use for the course sites is Internet Explorer, Version 8, or later, or Firefox 5 or later.
For Mac users, some versions of the Safari browser may not enable you to log on to the course and remain logged on without disconnecting. Please download and install the free Firefox browser from http://www.mozilla.com/ to enable you to maintain your logon.
In order to download and/or view an Adobe PDF document from our website, you need to have Adobe Acrobat Reader 8.0 or later installed in your computer. We suggest that you open the Acrobat Reader prior to clicking on the link for downloading the participant's manual.
If you don't have the Acrobat Reader version 8.0 or later installed, please download the latest version from their web site. The URL is: http://www.adobe.com/prodindex/acrobat/readstep.html
If you have the Acrobat Reader installed , but left clicking on the file does not open it, or you are asked for a password and receive an error message when entering it, then try the following:
If you are using Firefox Browser:
1. Right click on the link for the slides.
2. Select "Save Link As..." or "Save Link Target As..."
3. A window will come up and ask you where do you want to save the
file. If not, it will be automatically saved to a default location,
probably your desktop.
4. After saving the file, open the file with Acrobat Reader.
If you are using Internet Explorer:
1. Right click on the link for the slide.
2. Select "Save Target As...".
3. A window will come up and ask you where do you want to save the
file. If not, it will be automatically saved to a default location,
probably your desktop.
4. After saving the file, open the file with Acrobat Reader.
The problem is possibly with the Safari browser. Please download and install the latest version of Firefox from http://www.mozilla.com and use it to access the site. This should resolve the issue.
Install the Puffin Browser app from iTunes. ($2.99 as of June 12, 2012). This browser will operate very similarly to the Safari Browser, except that it will play Flash presentations.